Co-Managed IT
Co-managed IT is a model where an outside IT partner works alongside your internal IT staff instead of replacing them. Your team keeps ownership of strategy, budgets, and daily support; the partner adds senior capacity and specialist depth — identity, endpoints, cloud, and security. For a startup or mid-sized company with a small IT function, it’s how you get enterprise-grade Microsoft 365, Entra ID, and security work done without hiring three more people.
The Split
You stay in control. We flex the split to your team — from senior escalation to running most of the identity and security stack.
Your internal team keeps
We plug in for
How Handoffs Work
We work inside your tenant and your ticketing/Slack — not a portal you can’t see. You always know what we touched and why.
For each system (Entra, Intune, email, endpoints) we agree who owns changes and who reviews them. Nothing falls between chairs.
Configuration changes come with a short written rationale, so your team learns the environment instead of depending on us.
When something breaks at 4pm before a launch, there’s a named person to call — not a queue.
A Good Fit If
Probably Not a Fit If
We’ll tell you in the first conversation if it isn’t a fit.
Comparison
| Internal-only IT | Co-managed IT (Intragreat) | Fully-managed (MSP) | |
|---|---|---|---|
| Who owns strategy | You | You | The MSP |
| Best for | Teams with depth in every area | Startups, mid-sized companies & small IT teams | Companies with no internal IT |
| Internal IT role | Does everything | Keeps control, gains senior capacity | Minimal or none |
| Specialist depth (Entra, Intune, security) | Limited by headcount | On tap | Varies by MSP |
| Speed to add capability | Slow (hire, train) | Fast (plug in) | Fast, but you cede control |
| Security-questionnaire help | On your own | Included where relevant | Sometimes |
Internal-only maximizes control but caps out on depth and coverage; fully-managed maximizes offload but cedes control and context; co-managed keeps your team in charge while giving them enterprise-grade depth on demand.
FAQ
Co-managed IT is a model where an outside IT partner works alongside your internal IT staff instead of replacing them. Your team keeps ownership of strategy, budgets, and daily support; the partner adds senior capacity and specialist depth — identity, endpoints, cloud, and security. For a small team, it’s how you get enterprise-grade work done without hiring several more people.
A traditional managed service provider (MSP) typically takes over IT entirely and runs it for you. Co-managed IT keeps your internal team in charge and fills specific gaps alongside them. The difference is control and context: with co-managed IT you don’t hand over the keys, and the person doing your identity or security work is adding to your team’s knowledge, not replacing it.
It’s scoped to what you actually hand off, so it flexes from light senior escalation to running most of your identity and security stack. We don’t lock you into per-seat pricing or a long contract to start. The honest answer is that cost depends on scope — the fastest way to a real number is a short call after the free review.
No — the opposite. Co-managed IT exists to back up and extend the people you already have, not to push them out. Your IT person keeps owning the relationships and the roadmap; we take the specialist and overflow work off their plate so they’re effective instead of overwhelmed.
Yes. Many engagements begin as a defined consulting project — a Microsoft 365 rollout, a Conditional Access deployment, a security review — and only become ongoing if it’s useful. There’s no requirement to commit to a retainer up front.
Yes. Most of our work is delivered remotely and securely inside your own Microsoft 365 tenant, which suits distributed teams well. We’re on-site when it helps in the Bay Area, Sacramento, and Reno, but remote-first companies anywhere in the US are a core part of who we work with.