Service
IT support for your staff, from someone who also knows your Microsoft 365, devices, and security.
Intragreat provides business-hours IT support for companies with no IT person, or one who needs backup. Your staff reach us by phone, email, or a request form, and we fix the problem remotely or on-site in Lake Tahoe, Reno, Carson City, and the Sacramento region. Because we also look after your Microsoft 365, laptops, and security, support requests get fixed at the cause instead of one at a time.
Who It Is For
Practical support for growing businesses.
For companies of roughly 5 to 100 people where IT questions land on an office manager, a founder, or one overworked IT generalist.
Problems Solved
What Is Included
Clear scope and plain-language documentation.
Phone, email, and remote support during business hours
On-site visits in Lake Tahoe, Reno, Carson City, and Sacramento
New-hire setup and same-day offboarding
Microsoft 365, Outlook, Teams, and OneDrive problems
Laptop, printer, and Wi-Fi issues
Requests tracked in a ticket system, with a monthly summary
When You Need This
Signs it’s time to bring this in.
How support works
- Your staff call, email, or use the request form. Every request gets a ticket, so nothing depends on someone remembering.
- We agree response priorities up front: a person who can’t work comes before a printer.
- Most fixes happen remotely within the same session. When it needs hands, we come on-site where we’re local.
- Each month you get a short summary: what came in, what we fixed at the cause, and what we recommend next.
Support that fixes causes, not just tickets
A help desk that only resets passwords keeps resetting passwords. Because we also manage Microsoft 365, Entra ID, and Intune, we fix the setup behind repeat problems: self-service password reset, laptops that configure themselves through Intune, shared mailboxes and Teams that are set up once properly, and offboarding that removes access the same day.
With or without an IT person
If you have no IT staff, we’re who your team calls. If you have an IT person, we cover what they can’t reach, take overflow, and step in when they’re out, and they stay in charge.
We don’t staff a help desk around the clock. Support runs during business hours, Pacific time, and we’ll tell you on the first call if you need 24/7 coverage that we don’t provide.
Related Services
FAQ
Common questions.
What hours do you provide IT support?
Business hours, Pacific time, by phone, email, and remote session, with on-site visits in Lake Tahoe, Reno, Carson City, and the Sacramento region. We don’t staff a 24/7 help desk, and we’ll say so up front if you need one.
Do you provide on-site IT support?
Yes, in South Lake Tahoe, Truckee, Reno, Carson City, and the Sacramento region, for laptops, office moves, printers, Wi-Fi, and anything easier to fix in person. Elsewhere we support your staff remotely.
Can you support our staff alongside our IT person?
Yes. Your IT person stays in charge. We take overflow, cover when they’re out, and handle the Microsoft 365, identity, and security work they don’t have time for.
How do staff ask for help?
By phone, email, or a request form. Each request becomes a ticket so it’s tracked to the end, and you get a monthly summary of what came in and what changed.
Do you support Macs?
Yes. We support Windows and macOS laptops, and manage both through Microsoft Intune where you use it.